A short list of reasons to love Mama & Roo's Babywearing Baby Carriers!
What makes us so special? Here are just a few ways...
Others: To get help with your carrier, you have to schedule, often weeks in advance!
Mama & Roo's: Fit help is available 24/7 in groups (linked here and here) and in the journal (linked here), plus live chat and email one-on-one options for privacy with responses within 1-2 business days (and often sooner!)
Others: No returns on opened products - and many times, no returns allowed at all!
Mama & Roo's: We encourage you to try it on and make sure it's right for you with our Satisfaction Guarantee (read more about it here). Use our returns portal for no-fee exchanges, or get a refund minus shipping fee. You don't even have to talk to anyone! Or, use our chat and email support to get personalized feedback on what would be the best option for you to try next
Others: Have you waiting weeks when you thought something was in-stock (because it really wasn’t and is shipping from overseas)
Mama & Roo's: We store and ship everything here in NC! In-stock items ship Tuesdays and Thursdays from NC every week, and preorder items are clearly marked with timelines we honor (and that usually way overestimate, meaning you get your item faster than expected!)
Others: Offer little to no education- expects you to know what to do
Mama & Roo's: Provides detailed tutorials available on every style, detailed product pages to answer all your questions, sizing and care guides, and one-on-one and community support
Others: Questionable manufacturing processes, no certifications, and unethical business practices (theirs and/or their suppliers)
Mama & Roo's: Careful vetting of all vendors for quality manufacturing, safety certification, and ethical practices, plus a 1yr manufacturer’s warranty. Yes, we have turned brands down for not meeting our standards- and for all kinds of reasons!
Others: No interest in social issues
Mama & Roo's: Regularly donates to causes important to the safety and wellbeing of those in our community, like domestic violence organizations and organizations that support disenfranchised groups, with the option for customers to contribute as well. We believe in building a better world together!
Others: Don’t care about the wellbeing of those in their community, just looking for a quick buck
Mama & Roo's: Framing every decision we make from the lens of, is this what will support a busy, tired parent who doesn’t have enough support, and designing policies, product pages, tutorials, and more to make things as easy as possible while still being able to stay in business to continue supporting the community indefinitely!
Others: Ignoring the needs of individuals- either you're like everyone else, or you aren't. No special needs or circumstances are taken into consideration
Mama & Roo's: We go out of our way to provide support and guidance to those with unique circumstances, such as caregivers with physical limitations, children with special needs, and caregivers who need accommodations for sizing like extra length waistbands
Others: Provide an overwhelming number of colors and options and then little support to guide you to what is best for you
Mama & Roo's: Intentionally and thoughtfully curate options based on season and style, and provide quizzes and support to walk you through the process, leading you to a carrier you’ll enjoy for years to come, without the stress of unending choices!
Others: Won’t let you use gift cards or rewards when they run sales or promotions
Mama & Roo's: Your gift cards and any rewards you earn in our programs are yours to use on anything in our store!
Others: Rely on AI to respond to customers, if they respond at all
Mama & Roo's: When you message Mama & Roo's, a real-life parent replies back to you! I have a Master's degree in English, and there is absolutely no way I'm going to allow AI slop to fill our marketing, our website, or our responses. We have a few good old-fashioned auto-replies to help with some common questions (getting you answers faster!), but if you need more help, a person will always be there to guide you! We also strongly support artists and refuse to use AI-generated "art" stolen from real human creators
Others: Promote unsafe images or unclear documentation that can lead to frustration and harm
Mama & Roo's: We care deeply about the safety and well-being of our customers and their families. We promote safe babywearing and provide lots of options depending on how you learn best, so that we can get you and your baby enjoying babywearing!
Others: Unclear or vague descriptions about shipping costs, tariffs, and more, leaving customers in the lurch when bills come later
Mama & Roo's: Transparent communication and clear pricing. When you shop at Mama & Roo's, the price is the price! You'll never pay more after checkout when we ship to your US address - that's a promise! Even if we ordered it in special for you and things changed, even if we are charged more tax than we expected, even if laws change again. At Mama & Roo's, we're true to our word, and we take care of our customers.
Mama & Roo’s is an easy choice, so don’t wait! They won’t stay little forever. Let’s get you in your new favorite carrier today!
Not sure what to try? Let's get you started with our quiz! Tap here to try it (and get a special gift!).
Some more about us: Mama & Roo's was born in 2019 by Alexandra and named after her oldest child, a toddler at the time. Our goal? To share the healing power of babywearing with our community. We've evolved over the years, but our focus on high quality, vegan, ethically made products to make the lives of new parents easier and more joyful has never changed. We've supported over 10k parents and caregivers so far, and we're ready and here for you, too!